Backed by our global food service network, we harness hospitality technology solutions and insights to drive innovation, enhance guest experiences, and create lasting client value. By transforming data into actionable strategies, we deliver an end-to-end approach that enhances experiences, streamlines operations and sets a new standard for digital hospitality.
Our innovation strategy is built on two core pillars: digital technology that enhances the guest experience, and enterprise solutions that improve operational efficiency. This dual focus allows us to deliver innovations that drive meaningful transformation, not just marginal gains:
Our specialist internal insights and analytics function, E15, empowers operators and clients with data-driven insights that guide strategy and enhance business performance. We do not invest in innovation for its own sake; instead, we use data to identify opportunities, shape solutions, and ensure every innovation solves real problems or adds value for clients and consumers.
By applying an analytical mindset, we help manage complexity and turn existing data into actionable insights. Working closely with our partners, we optimise product offerings, reduce wait times to increase transactions, validate new technologies, deliver predictive modelling across events, and minimise waste and carbon footprint to drive smarter decisions and long-term success.
We utilise frictionless retail solutions that leverage advanced AI and camera technology to deliver a fast, seamless food and drink experience. This innovation significantly reduces queues and wait times while increasing transaction capacity during peak periods.
By integrating frictionless retail into our offerings, we help clients provide faster, more convenient service that enhances guest satisfaction and operational efficiency.
MyFood is a comprehensive food service system that blends advanced technology with operational know-how to transform how food is planned, prepared, and delivered. Encompassing every aspect of food service, including supply chain, menu management, budgeting, ordering, waste tracking, customer satisfaction, nutritional information, and more.
MyFood ensures our kitchens are working faster, more efficiently, and more sustainably. This operational excellence translates directly into better food experiences and greater value for our clients.
Guesst is a purpose-built platform for remote village communities, designed to keep residents informed, connected, and empowered. With Guesst, staying up to date and engaged has never been easier. Each user has a personal profile that provides access to a range of site information and services, such as retail promotions, themed dining events, and important updates. The app also supports wellbeing and community engagement, offering resources and tools to enhance daily life on site. Residents can easily communicate requests, share feedback, and stay connected, all from their phone.
We partner with LeanPath’s cutting-edge food waste tracking system to help reduce waste across our operations. By leveraging their innovative technology, our kitchen teams can accurately measure, monitor, and analyse food waste in real time. This data-driven approach informs smarter menu design, ordering, and preparation decisions, enabling us to avoid waste and promote sustainability throughout our food service.
Incredible customer experience delivered through cutting-edge technology solutions is one of our key innovation focuses. Our partnership with Mashgin, the world’s fastest AI-Powered checkout, has been implemented at a number of our locations, streamlining checkout processes to ensure maximum time for enjoyment for our guests. Mashgin uses computer vision to ring items up automatically, all the customer has to do is place them on the checkout.
From clients to colleagues,
we're ready to create success together.
