Cyber Response Support Program

Our dedicated Cyber Response Support Program includes practical support for our current and former employees who have been affected by the cyber incident.

Specialist Support

If you have any questions or concerns about the security of your personal information, we have engaged external professional support which is available by contacting our People Services Team on 1300 369 725 (option #3) or [email protected].

General Advice

There are immediate precautions everyone can take to protect themselves against the risk of identity theft, scams or fraud:

  • Remain alert to any increased scam activity, especially through email, text messages or telephone calls, particularly where the sender or caller purports to be from Compass Group.
  • If you receive any suspicious emails, text messages or telephone calls, do not provide your online account passwords, or any personal or financial information.
  • Do not respond to, open or click on links in emails/text messages if you are unsure about the sender.
  • Visit the Australian Cyber Security Centre’s webpage at https://www.cyber.gov.au/protect-yourself/.
  • Where available, use two-step authentication – such as an authentication application – for personal email accounts and other online accounts.
  • Check your credit report (to alert you to any attempts to open a credit account in your name)
  • Stay informed of the latest threats by visiting https://www.cyber.gov.au/threats and the latest scams by visiting https://www.scamwatch.gov.au/.
  • Visit IDCARE’s Learning Centre and the OAIC website for further information and resources on protecting your personal information.

FAQs

Compass Group Australia experienced a cyber incident in early September 2024. 

We worked continuously with forensic experts and specialist legal counsel to remove the threat, implement additional monitoring and surveillance, and analyse the information that was compromised. 

We are aware that some of the data that was taken from our systems was published online. Compass Group Australia secured a court injunction to limit, as far as possible, any party from accessing or re-publishing that data. 

Protecting our people and our clients is our highest priority. We have worked closely with third-party forensic experts to analyse the published data so that we can offer the appropriate advice and support to people whose high-risk information has been affected.

At this stage, we know the data includes personal information pertaining to a relatively small number of Compass Group Australia employees, including former employees.

If your high-risk data was compromised, you will receive a letter from us detailing what type of information was impacted and what support and advice we are providing.

While the notification process is underway, this may take some time to complete. 

Yes. We have reported this incident to the Australian Cyber Security Centre, the National Office of Cyber Security, the Office of the Australian Information Commissioner and law enforcement.

We have worked closely with each of these agencies to manage the consequences of the incident and to assist those who have been affected.

If our investigations identify that your high-risk information has been impacted by this incident, we will send you a letter detailing what type of information was impacted and what support and advice is available to you.

Any further enquiries or concerns can be directed to [email protected].

Additional Support

For anyone feeling stressed or anxious, there is mental health support available through your GP, or via the following support services:

  • BeyondBlue – information and support for anxiety, depression and suicide prevention
  • Lifeline – crisis support and suicide prevention
  • 1800RESPECT – national domestic, family and sexual violence counselling, information and support service