General Services Manager

Medirest recognises the importance of providing a flexible, individually tailored local service to meet the specialist needs of our clients in hospitals and senior living facilities. We believe that going the extra mile isn’t the exception, it’s the expectation.

The Position 

The General Services Manager will oversee and manage the non medical services on our client sites based in Maroubra and Camperdown. The scope of this role includes catering, stock and stores control and administration. 

Critical to this role is the ability to manage and maintain a strong client partnership whilst delivering exceptional service, safety and quality standards across all sectors within the scope of the contractual and budgeted requirements.  

Key Responsibilities

• Effectively oversee all contracted services within the facility ensuring they’re performing to the highest standard including  quality, cost, safety and service delivery
• Develop and maintain a strong client and contractual relationship across a wide stakeholder group. 
• Develop the operational quality and safety leadership capabilities across the Head of Department and Management team in order to provide exceptional service to our client and drive growth through our client partnership.
• Foster a culture of care and respect in the workplace and lead people related initiatives to drive team engagement 
• Maintain costs in line with budget, achieve profit targets and identify business growth opportunities through contract expansion
• Ensure all compliance and company policies are adhered to, and oversee regular audits and if required, root cause investigations.

The Preferred Profile

• Experience in successfully managing complex and highly compliant operational contracts and budgets
• Strong and effective leadership skills; the ability to support, motivate and effectively manage both a unionised, and non-unionised workforce
• Passionate about high standards of delivery, levels of customer satisfaction and engagement with a demonstrated commitment to continuous improvement
• Well-developed negotiation and influencing skills, and the ability to navigate a political environment
• Thorough understanding of the operational nuts and bolts that pertain to a successful business as well as the ability to accurately identify areas improvement
• Previous experience in multi-service / facilities management role within the healthcare sector is highly desirable
• Qualifications in Management are advantageous

The Benefits 

As a Manager with Medirest part of Compass Group, you will have the support, infrastructure, systems and processes that you would expect from a global organisational. To be recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs and company discounts. If you’re looking for a career where you set the standard for personal advancement, then Compass Group is for you. Working together, we will continue to experience success as the industry’s best.

Compass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries. Rated number one in our industry on Fortune’s World’s Most Admired Companies for 2020, Compass Group serves 5.5 billion meals each year to our 55,000 clients worldwide.