Senior Customer Service Officer

• Full Time opportunity
• Highly Corporate environment
• Flinders Street location

From executive dining and contemporary restaurants through to stylish coffee shops, delis and onsite retail outlets, Eurest is the market leader in providing high quality food and service solutions to business and industry clients. Our wide range of foodservice solutions is designed to cater for any format and size of location.

We currently have a vacancy for a Senior Customer Service Officer to join our team onsite in the heart of Melbourne’s CBD. This is an amazing opportunity to be working for two leading global operators, something to be proud of so we’re looking for only the best!

Based at the Concierge Desk, you will be responsible for providing professional, polite and efficient reception services and well as front of house operations. You will be the first point of contact for visitors and therefore you’ll be expected to be well presented and groomed, greet and assist as required and do it all with a smile on your face! 

This people focused role will see you answering calls and dealing with queries via email and telephone, meeting room and courier management, administrative tasks and ad hoc tasks as required. The role is varied and interesting and no two days will never be the same. 

This is a Full-Time role from Monday – Friday with the hours of 9am -5pm.

Key Duties

• Provide a warm, professional, friendly and welcoming style of service to customers and clients at all times
• Ensure emails, intranet and phone enquiries are managed in a timely manner
• Book meeting rooms and in-room catering whilst providing accurate and relevant information
• Register in-coming and out-going correspondence

The Person

• Minimum 3-5 years’ experience, ideally in a Corporate or 5 star hotel reception/client service environment
• Ability to supervise and confidently manage front of house services and customers’ needs
• A professional and approachable manner with high level interpersonal skills
• Excellent Communication skills at all levels
• Fluent in English verbal and writing skills
• Outstanding experience using Microsoft Office – Word, Outlook, Excel
• Impeccable personal presentation
• Ability to organise and prioritise workload
• Be flexible and have a creative way of thinking to develop new ideas and solutions
• Commitment to team culture and approach to service delivery

In line with legislation, a valid and current police check will be required as part of the standard recruitment and selection process for this position.

Compass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries. Rated number one in our industry on Fortune’s World’s Most Admired Companies for 2020, Compass Group serves 5.5 billion meals each year to our 55,000 clients worldwide.